Tips to help you get started
List of supported Razer devices
How to use Alexa with Synapse to control your Razer devices
How to use Chroma to configure the lighting on Razer devices
How to install
Rewriting the rulebook on efficiency, the next evolution of Razer Synapse boasts a fresh, multi-threaded architecture that's up to 30% faster. Experience unparalleled speed, fluidity, and stability with a streamlined interface that empowers users with swift navigation, enabling independent installations and precise settings configuration.
Full Technical Specifications
| Category | Specification |
|---|---|
| Variation | Razer Synapse 4 |
| Supported Operating System |
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| Supported Languages |
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| Supported Modules |
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| Add-on Apps | Razer Chroma App |
| Supported Devices | To view the full list of supported devices, click the link below:
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FAQ
Can Razer Synapse 3 and Razer Synapse 4 run concurrently?
Running both versions of Razer Synapse concurrently is not recommended due to possible conflicting configuration issues.
Do I need to uninstall Razer Synapse 3 manually before installing Razer Synapse 4?
No. The Razer Synapse 3 will be uninstalled automatically when installing Razer Synapse 4.
Will I be able to switch back to Razer Synapse 3?
Yes. Uninstall Razer Synapse 4 first before downloading and installing Razer Synapse 3.
Do I still need Razer Central to launch Razer Synapse 4?
No. The Razer App Engine will replace the Razer Central application to launch Razer Synapse 4 and Razer Chroma App.
Will Razer Synapse 4 be compatible with Razer Cortex or Razer Central?
Yes. Razer Synapse 4 will be compatible with Razer Central and Razer Cortex. Make sure that Razer Synapse 3 is uninstalled from your device.
What are the differences between Razer Synapse 3 and Razer Synapse 4?
Razer Synapse 4 features a refreshed modern user interface with improvements to tooltips and smoother in-app navigation. Razer Synapse 4 will incrementally add features found in Razer Synapse 3 throughout the Beta period.
Will all the devices currently supported in Razer Synapse 3 be supported in Razer Synapse 4?
Yes. Razer Synapse 4 will support all devices currently supported in Razer Synapse 3. See Razer Synapse 4 supported devices for more details.
Can Razer Synapse 4 support multiple Razer devices at the same time?
Yes. Razer Synapse 4 can support multiple devices at the same time.
Do I need internet access to use Razer Synapse 4?
You can use Razer Synapse 4 without an internet connection as long as you have a previous session that has been logged in with your Razer ID.
Can I configure two of the same products separately on Razer Synapse 4?
No. Razer Synapse 4 does not support the configuration of multiple devices of the same model at the same time.
What is the Recommendation feature in Razer Synapse 4?
Razer is constantly exploring ways to enhance our products and software experiences, which includes the ability to curate personalized hardware recommendations on Razer Synapse 4. This feature allows you to conveniently discover and explore product offerings from the Razer ecosystem that match their preferences and requirements.
See the answer below for more details.
- What is the Recommendation feature in Razer Synapse 4
Can I use On-the-Fly Macro Recording without Razer Synapse 4?
On-the-Fly Macro Recording only works when Razer Synapse 4 is installed and running in the background.
- The system tray icon should show up in the Windows Taskbar.
- If you start the recording without Razer Synapse 4, the LED for the On-the-Fly Macro Recording will blink three times and go off instead of remaining lit.
- Install Razer Synapse 4 and allow it to run in the background to be able to use on-the-fly macro.
Can I manually import my Razer Synapse 3 device profile to Razer Synapse 4?
No, due to the complete redesign of Razer Synapse 4 profiles, attempting to manually import a Razer Synapse 3 profile into Razer Synapse 4 potentially leads to issues. It is strongly advised to wait for the release of the Profile Migration Tool.
Will there be any more improvements or new features in Razer Synapse 3?
Razer Synapse 3 will no longer receive new features or enhancements except for essential bug fixes. For the latest functionalities and updates, switch to Razer Synapse 4.
Why is Razer Synapse 4 using so much memory?
Razer Synapse 4's memory usage is higher at startup to optimize functionality. Memory consumption will gradually decline as it becomes fully operational.
Configuration
How do I install or upgrade Razer Synapse 4?
Note: Razer Synapse 4 is only compatible with Windows 10 64-bit or Windows 11 64-bit.
- Go to the Razer Synapse download pagethen click “Download Now”.
- Once the download is complete, run the installer. Click “Yes" if the User Account Control window pops up to proceed.
- Check “THE NEW RAZER SYNAPSE” then click “INSTALL”.
Note: The installation could take a few minutes to complete.
- Click “RESTART NOW” when prompted to restart your PC.
- Once the installation is complete, ensure the “Launch Razer Synapse 4” is checked, then click “GET STARTED!”
- Login with your Razer ID to start using Razer Synapse 4.
See the answer below for more details.
- How to install Razer Synapse to your system
How do I create a Razer Synapse account?
- Download and install Razer Synapse 4. See How to install or upgrade Razer Synapsefor instructions.
- Open Razer Synapse.
- Click “SIGN UP” to register for a Razer ID and confirm your new account.
- Input your preferred Razer ID or your gamer name and other details.
- Click the "ACCEPT AND CREATE" after reading the terms and conditions, and fulfilling the captcha.
See the answer below for more details.
- How to create a Razer Synapse account
How do I manually check for updates in Razer Synapse 4?
Manual update checks are not required since updates automatically run in the background.
How do I remap keys or buttons on a Razer laptop, keyboard, or mouse?
- Open Razer Synapse 4.
- Select the device you want to customize under “DEVICES”.
- Select the key or button you want to modify.
- Select your preferred function such as Keyboard Function, Mouse Function, Macro, Inter-Device, and more.
- Click “Save”.
How do I use the Surface Calibration feature in Razer Synapse 4?
- Open Razer Synapse 4.
- Select the mouse you want to calibrate.
- Click on “CALIBRATION” then “ADD A SURFACE”.
See the answer below for more details.
- How to use the Surface Calibration feature in Razer Synapse 4
How do I link to connected Razer devices or Chroma Effects in Razer Synapse 4?
- Launch Razer Synapse 4.
- Click the “More” icon in the upper right-hand corner.
- Under “MODULES”, select “LINKED GAMES”.
- Select any game from the list.
- Click the Razer device or Chroma Effect to link them to the selected game.
See the answer below for more details.
- How to link to connected Razer devices or Chroma Effects in Razer Synapse 4
How do I restore a missing module in Razer Synapse 4?
- Scroll down on the DASHBOARD to see the “MODULES” section.
- If the MODULES section is not there, click on “DEVICES & MODULES” on the top part of Razer Synapse 4.
- Hover over the module you want to install and click" INSTALL".
See the answer below for more details.
- How to restore a missing module in Razer Synapse 4
How do I adjust the DPI setting on a Razer mouse through Razer Synapse 4?
Configure the DPI sensitivity level of your mouse in two ways:
- Sensitivity Stages
- Sensitivity Sliders
See the answer below for more details.
- How to adjust the DPI setting of the Razer Mouse through Razer Synapse 4
How do I assign a Razer mouse button to switch profiles in Razer Synapse 4?
- Create mouse profiles.
- Choose a profile and click “CUSTOMIZE” in Razer Synapse 4.
- Click on the name of the button you want to program a profile to.
- Click on “SWITCH PROFILE”.
- Select the type of switching you prefer to use.
- Click “SAVE” to complete the process.
See the answer below for more details.
- How to assign a Razer mouse button to switch profiles in Razer Synapse 4
How do I create a custom surface profile in Razer mice with no “Custom” option in Razer Synapse 4?
- Ensure your mouse is supported by Razer Synapse 4.
- Open Razer Synapse 4.
- Select the mouse you want to calibrate.
- Click on "CALIBRATION" and select "ADD A SURFACE".
- Choose a Razer mouse pad closest to the surface that you are using the mouse on.
See the answer below for more details.
- How to create a custom surface profile in Razer mice with no “Custom” option in Razer Synapse 4
How do I gather logs from a PC on the Razer Synapse 4?
- Download the Razer Log Collector.
- Unzip and run the executable application.
- Click "Save To...".
- Select your preferred target location and file name, then click "Save".
See the answer below for more details.
- How to gather Razer Synapse logs from a PC
How do I reinstall Razer Synapse 4?
- Verify that Razer Synapse 4 is installed on the PC.
- Back up profiles from Synapse.
- Close all Synapse programs.
- Uninstall all Razer Synapse programs.
See the answer below for more details.
How do I apply my configured Chroma effects to Razer Synapse 4?
Importing profiles from Razer Synapse 3 is currently not available. You will have to reconfigure your previous settings when launching Razer Synapse 4.
- Launch Razer Synapse 4.
- Select a device from the dashboard.
- Click “LIGHTING”.
- Choose either “Quick Effects” or “Advanced Effects” under EFFECTS.
See the answer below for more details.
- How to apply your configured Chroma effects to Razer Synapse 4
How do I configure RGB settings on my Razer devices using Razer Synapse 4?
- Launch Razer Synapse 4.
- Select a device from the dashboard.
- Click “LIGHTING”.
- Choose either “Quick Effects” or “Advanced Effects” under EFFECTS.
See the answer below for more details.
- How to configure RGB settings on your Razer devices using Razer Synapse 4
How do I migrate profiles from Razer Synapse 3 to Razer Synapse 4?
A Profile Migration tool will be available soon.
Macro
How do I create macros on Razer Synapse 4?
- Plug a Razer Synapse-enabled device into your computer.
- Open Razer Synapse 4.
- Select “MACRO” > “New Macro”.
- Rename your macro for easier identification.
- Record your keystrokes or mouse functions to add to the macro.
See the answer below for more details.
- How to create or delete macros in Razer Synapse 4
How do I assign macros on Razer Synapse 4-enabled products?
- Open Razer Synapse 4.
- Select your device from the “DASHBOARD”.
- Select a key or button to assign a macro to. Be aware that there are keys that you cannot remap or assign a macro to such as “Windows” and “FN”.
See the answer below for more details.
- How to assign macros on Razer Synapse 4-enabled products
How do I delete macros on Razer Synapse 4?
- Click on the ellipsis button beside the macro dropdown.
- Select “Delete”.
- Click “DELETE”.
See the answer below for more details.
- How to create or delete macros in Razer Synapse 4
Troubleshooting
I get a "Network Not Available" error or "Error 3802" when I try to log in to Razer Synapse 4
Check the following if you have this issue:
- If you have a firewall installed, make an exception in the firewall to allow Razer Synapse to communicate.
- Some school or work networks may block our software from communicating and you would need to contact your local system administrator to allow the communication.
- A VPN or Proxy setup on your computer can also cause this type of error.
See the answer below for more details.
- I get a "Network Not Available" error or "Error 3802" when I try to log in to Razer Synapse 4 Support
Razer Synapse 4 installer failed to install on Windows 11
- Disconnect all attached Razer devices from the system.
- Install the latest version of Razer Synapse 4.
- Re-connect Razer devices to the system.
- Perform Razer Synapse 4 update.
See the answer below for more details.
- Razer Synapse 4 installer failed to install on Windows 11
Razer device is not detected in Razer Synapse 4 on a system running Windows 7
Upgrade your Windows 7 OS to Windows 10 or Windows 11.
See the answer below for more details.
- Razer device is not detected in Razer Synapse 4 on a system running Windows 7
The Chroma lighting on my Razer device flickers when Razer Synapse is enabled
Ensure to disable other RGB software (for example SignalRGB, OpenRGB, and the like) before using Razer Synapse.
See the answer below for more details.
- The Chroma lighting flickers when Razer Synapse is enabled
